live support

Live Support give you the freedom to have your issue resolved and your questions answered by our U.S. based support technicians, right over the Internet. We are here for you! If you are already a client, follow these simple instructions to get in touch with one of our technicians.

Contact us between 8:00am-5pm M-F by calling us at 334.358.6305

 

Work with one of our trained techs to investigate your computer issue.

NOTE: BWS Techs are only available for established support requests, so be sure to call first.

Connect to your support tech here to begin your remote support session:

FAQ

Remote computer support, also known as ‘online support’, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it’s like watching your computer fix itself! This type of computer support works through ‘desktop sharing’ technology. What this means is that when you ‘log in to our secure online support center’, you can allow a technical support representative to ‘view’ and ‘interact’ with your computer remotely via the Web – fixing problems fast.

The average remote support session lasts anywhere from 45-65 minutes. However, depending on the type of problems you’re experiencing, a session may be shorter or much longer. In some cases where the computer problems are severe, like lots of spyware; we may recommend a follow up remote session or scheduling an in-home or in-office visit by a technician.

Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There’s no need to schedule an on-site visit or bringing your computer to our shop. At BWS we charge $125 for 60 minutes of remote support. We encourage you to purchase a support contract to take advantage of our discounted rates when you schedule support.

No, not until you log in again and request service. When you log in to BWS’s secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.

Yes. When you log in to our Secure Online Support Center, you are initiating an encrypted connection between your computer and the technician’s computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the Support Technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.

Through our ‘BWS Care’, remote computer support service, we can:
– Locate and remove viruses and install and configure anti-virus software
– Stop pop-ups, remove adware/spyware and install/configure anti-spyware software
– Fix email and software problems
– Fix printer, scanner, digital camera and other peripheral problems
– Help with MP3 players (iPod), PDAs and other mobile devices
– Speed up your computer and increase performance; PC tune-ups
– Perform standard maintenance, Windows updates/patches
– Install, configure and train on new software and hardware
– Assist in data back-up processes, transferring data from one PC to another
– Provide training, or take you shopping online
– Fix error messages or frozen screens and much more

Very! By allowing a remote technician to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it’s ‘hands-free’. Simply log in, let go of the mouse and let us fix your PC!

Yes. However, the better you can describe your problems the less time it will take to diagnose your computer and begin fixing problems. In some cases your problems may be difficult to diagnose or can not be located. At BWS, we will do everything we can to identify and resolve your computer problems, or at the very least, provide suggestions and next steps on resolving any issues. For computers that are over 4 years old, or running Windows 98/Me or older, we suggest you consider purchasing a new computer before spending a lot of money attempting to repair an older computer.

Our computer services are guaranteed for five (5) days. If there is a problem with any service we provide, customers must notify us within five days and we will work to remedy any issues quickly and professionally. At BWS, our customer’s satisfaction is very important to us. If a customer is not completely satisfied with the service they received from BWS, we will work with them to ensure their satisfaction.

Yes. Both On-and Remote support for the Apple is available at this time.

Yes. However, in some cases, customers that have a dial-up, mobile wireless or satellite Internet connection may experience longer online support sessions due to limited connection speeds. In addition, older PCs (over 4 yrs) running Windows 95/98/ME are less stable and can be more difficult to support through a slower connection. We recommend you talk with a Technology Support Techician when scheduling an appointment. Please call for more information or instructions about dial-up appointments.

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With expertise across many technological platforms we are able to design, deploy and manage all your technology assets.