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Coronavirus COVID-19 Resources and Response

Updated: August 9, 2021

*** MASKS REQUIRED inside any BWS building ***

To Our Loyal Clients and The Local Businesses Community:

We know that, as members of the communities you continue to serve, businesses are again experiencing unexpected challenges due to COVID-19. BWS continues to be committed to providing as much support for your small business as safely possible.

Our priority here at BWS is to keep everyone safe and informed about the COVID-19 — all from a perspective that is unique to small businesses.

Read on and bookmark this page to stay up to date on developments that are unique to you.

Beginning Monday, August 9, 2021, BWS will modify our normal business practices to better meet the continued unique circumstances we find ourselves in.

  • Masks are required inside our building. Walk-in and In-Shop service desk will be available every week day (Monday, Tuesday, Wednesday, Thursday, and Friday). Expect a 5-7 business day turn around. Please call 334-358-6305 for more information.
  • On-site services will continue as a scheduled service, prioritized for business contract clients.
  • Remote support services will continue as a scheduled service, prioritized for business contract clients.
  • All other services and support will operate as normal.
  • Standard Hours of operation 7:30am – 5:00PM, Monday through Friday

Currently a client?

  • Business Contract Customers: Please schedule service with a BWS Team member. Call 334-358-6305 or email support@bwsit.com
  • Business Non-Contract Clients: We are prioritizing contract client work currently, so please understand we will need to schedule your work based on our current priority plan. Now might be a great time to extend your relationship with BWS and become a contract client. Call 334-358-6305 x129 and speak with Greg.
  • Residential IndigoGUARD contract clients – please schedule urgent and emergency service work with a BWS Team member. We might be able to resolve your issue(s) remotely.
  • Residential clients who have done business with BWS before – please schedule urgent and emergency service with a BWS Team member.

 

What if I have not done business with BWS before?

  • We appreciate you thinking of BWS during this time. BWS exists to serve people by solving problems.
  • Please understand that during this unique time we are prioritizing existing relationships. BWS will provide services and support to new clients, so please let us know how we can assist.

Beginning Monday, January 18, 2021, BWS will further modify our normal business practices to better meet the continued unique circumstances we find ourselves in.

  • Walk-in and In-Shop service desk will be available every week day (Monday, Tuesday, Wednesday, Thursday, and Friday). Expect a 5-7 business day turn around. Please call 334-358-6305 for more information.
  • On-site services will continue as a scheduled service, prioritized for business contract clients.
  • Remote support services will continue as a scheduled service, prioritized for business contract clients.
  • All other services and support will operate as normal.
  • Standard Hours of operation 7:30am – 5:00PM, Monday through Friday

Currently a client?

  • Business Contract Customers: Please schedule service with a BWS Team member. Call 334-358-6305 or email support@bwsit.com
  • Business Non-Contract Clients: We are prioritizing contract client work currently, so please understand we will need to schedule your work based on our current priority plan. Now might be a great time to extend your relationship with BWS and become a contract client. Call 334-358-6305 x129 and speak with Greg.
  • Residential IndigoGUARD contract clients – please schedule urgent and emergency service work with a BWS Team member. We might be able to resolve your issue(s) remotely.
  • Residential clients who have done business with BWS before – please schedule urgent and emergency service with a BWS Team member.

 

What if I have not done business with BWS before?

  • We appreciate you thinking of BWS during this time. BWS exists to serve people by solving problems.
  • Please understand that during this unique time we are prioritizing existing relationships. BWS will provide services and support to new clients.

See update above

Monday, June 1, 2020, BWS will further modify our normal business practices to better meet the unique circumstances we find ourselves in.

  • Walk-in and In-Shop service desk will be available every week day (Monday, Tuesday, Wednesday, Thursday, and Friday). Expect a 3-5 business day turn around. Please call 334-358-6305 for more information.
  • On-site services will continue as a scheduled service, prioritized for business contract clients.
  • Remote support services will continue as a scheduled service, prioritized for business contract clients.
  • All other services and support will operate as normal.
  • Standard Hours of operation 7:30am – 5:00PM, Monday through Friday

Currently a client?

  • Business Contract Customers: Please schedule service with a BWS Team member. Call 334-358-6305 or email support@bwsit.com
  • Business Non-Contract Clients: We are prioritizing contract client work currently, so please understand we will need to schedule your work based on our current priority plan. Now might be a great time to extend your relationship with BWS and become a contract client. Call 334-358-6305 x129 and speak with Greg.
  • Residential IndigoGUARD contract clients – please schedule urgent and emergency service work with a BWS Team member. We might be able to resolve your issue(s) remotely.
  • Residential clients who have done business with BWS before – please schedule urgent and emergency service with a BWS Team member.

 

What if I have not done business with BWS before?

  • We appreciate you thinking of BWS during this time. BWS exists to serve people by solving problems.
  • Please understand that during this unique time we are prioritizing existing relationships. BWS will provide services and support to new clients.

See update above

Monday, May 4th, 2020, BWS will temporarily change our normal business practices to better meet the unique circumstances we find ourselves in.

  • Walk-in and In-Shop service desk will be available Monday, Wednesday, and Friday. Expect a 5-7 business day turn around.
    Please call 334-358-6305 for more information.
  • On-site services will continue as a scheduled service for critical and emergency issues, prioritized for business contract clients.
  • Remote support services will continue as a scheduled service, prioritized for business contract clients.
  • All other services and support will operate as normal.
  • BWS will continue our normal hours of operation 7:30am – 5:00PM, Monday through Friday
  • When you call, please leave a voicemail if we are not immediately available.

Currently a client?

  • Business Contract Customers: Please schedule service with a BWS Team member. Call 334-358-6305 or email support@bwsit.com
  • Business Non-Contract Clients: We are prioritizing contract client work currently, so please understand we will need to schedule your urgent and emergency work based on our current priority plan. Now might be a great time to extend your relationship with BWS and become a contract client. Call 334-358-6305 x129 and speak with Greg.
  • Residential IndigoGUARD contract clients – please schedule urgent and emergency service work with a BWS Team member. We might be able to resolve your issue(s) remotely.
  • Residential clients who have done business with BWS before – please schedule urgent and emergency service with a BWS Team member.

 

What if I have not done business with BWS before?

  • We appreciate you thinking of BWS during this time. BWS exists to serve people by solving problems.
  • Please understand that during this unique time we are prioritizing existing relationships.
  • The BWS Team will provide services and support to new clients as we are able.

See update above

After Friday, March 27th, 2020, BWS will temporarily change our normal business practices to better meet the unique circumstances we find ourselves in.

  • Walk-in and In-Shop service will be temporarily suspended. (See below for exceptions related to critical and emergency requests).
    Please call 334-358-6305 for more information.
  • On-site services will continue as a scheduled service for critical and emergency issues, prioritized for business contract clients.
  • Remote support services will continue as a scheduled service, prioritized for business contract clients.
  • All other services and support will operate as normal.
  • BWS will continue our normal hours of operation 7:30am – 5:00PM, Monday through Friday
  • When you call, please leave a voicemail if we are not immediately available.

Currently a client?

  • Business Contract Customers: Please schedule service with a BWS Team member. Call 334-358-6305 or email support@bwsit.com
  • Business Non-Contract Clients: We are prioritizing contract client work currently, so please understand we will need to schedule your urgent and emergency work based on our current priority plan. Now might be a great time to extend your relationship with BWS and become a contract client. Call 334-358-6305 x129 and speak with Greg.
  • Residential IndigoGUARD contract clients – please schedule urgent and emergency service work with a BWS Team member. We might be able to resolve your issue(s) remotely.
  • Residential clients who have done business with BWS before – please schedule urgent and emergency service with a BWS Team member.

 

What if I have not done business with BWS before?

  • We appreciate you thinking of BWS during this time. BWS exists to serve people by solving problems.
  • Please understand that during this unique time we are prioritizing existing relationships.
  • The BWS Team will provide services and support to new clients as we are able.

Resources Coronavirus (COVID-19)

SBA Resources

Business Continuity Assistance

Getting Started
Self-Care
Leadership
People
Facilities
Cash Flow

Small Businesses… We Adapt.

As business owners, change starts with us. How quickly or slowly you choose to make adjustments is up to one thing — you.

Now is the time to start exploring other options to bring in business, such as:

Google will soon allow businesses to mark themselves as “temporarily closed.”

In a recent blog post, Google announced that a new option to mark your business as “temporarily closed” will appear on your Google My Business page  in the coming days. Google’s AI (artificial intelligence) technology will also begin contacting businesses where possible to confirm business hours, so be alert for that.

While the “temporarily closed” option still hasn’t appeared at the time of writing this, Google does offer a number of steps  your business can take now to reflect any changes you’ve made due to COVID-19.

Google’s suggested steps include:

  • Change your business hours
  • Manage your business information
  • Create new post that communicates any changes you’ve undertaken
  • Update your phone number

If you haven’t created a Google My Business page for your business yet, we suggest doing so immediately. To help, we created a clickable one-page PDF that lists a number local directories that allow your business to be found easily online. You can download that PDF for free here.

Facebook is currently offering grants (which do not have to be repaid) to small businesses affected by COVID-19.

Facebook announced today that it would offer $100 million in cash grants and ad credits to help businesses during this challenging time.

Here’s what you need to know:

  • 30,000 small businesses in 30 countries will be selected to receive grants
  • Applications will open in the coming weeks
  • Grants can be used to keep your workforce going strong, help with rent, assist with marketing and cover operational costs

You can sign up for updates on the release of Facebook’s grant program here .